Please note that we can only take the goods back if there are no signs of use.
Please fill out the return form, you can print it out here.
Please send returns only to our warehouse address:
c/o Daniel Mason GmbH
If you have any questions, you can contact our support team at firstname.lastname@example.org
If you are not satisfied with a product purchased from us or if an item does not fit you, you can return it within 14 days to the above mentioned delivery address for returns. The period begins with the delivery of the goods.
Goods returned within this period will be refunded unless otherwise expressly agreed with you and if they comply with the following conditions.
Please note that we can only take back unused items. The goods must not show any signs of use.
Please do not send the product back to us freight collect! The customer bears the shipping costs of the return. Please have a return receipt made out and keep it in a safe place to prove your return in case of loss. After arrival of your return in our logistics center, it will usually be processed within 1 to 2 weeks.
For orders with the payment methods PayPal and credit card, we instruct the payment by the respective provider to the account you used. The duration of the refund is up to 21 days and cannot be influenced by us.